Troubleshooting · Endpoints
Device will not enrol
Enrolment fails during provisioning or when a user attempts to register a device.
Work through these in order
- 01
Check enrolment restrictions
Platform allowed, personal devices permitted, device limit per user not reached.
- 02
Check licensing
The user needs the correct licence assigned before enrolment can complete.
- 03
Check the hardware record
For Autopilot or automated Apple enrolment, confirm the device is registered and assigned a profile.
- 04
Check group membership timing
Dynamic group membership that has not yet populated is a classic first boot failure.
- 05
Read the device side log
Enrolment logs give the specific error code rather than the generic failure shown to the user.
- 06
Check for a previous enrolment
Existing records in another management system or a stale directory object block re enrolment.
Background reading
Microsoft Intune
Microsoft's cloud endpoint management service, delivering configuration, applications, updates and compliance policy across Windows, macOS, iOS, Android and Linux.
Endpoint Management
Enrolling, configuring, securing, monitoring and retiring the devices people use, at scale and without touching them physically.
Microsoft Entra ID
Microsoft's cloud identity and access management service, the identity control plane for Microsoft 365, Azure and thousands of federated applications.
Device Compliance
Evaluating whether a device meets defined security requirements and turning that verdict into an access decision.