Keeping the environment healthy
Operations
IT operations, service management, monitoring and observability, asset management, automation and documentation.
Automation
Service Management
Change Management
Assessing, approving, scheduling and recording modifications to the environment so change is deliberate and reversible.
ReadHelp Desk & Service Desk
The single point of contact between users and IT, and the front line of both service quality and security.
ReadIncident Management
Restoring normal service as quickly as possible after an unplanned interruption or degradation.
ReadITSM
IT Service Management: the practices that deliver, support and improve IT services with defined processes, roles and records.
ReadProblem Management
Finding and removing the underlying causes of incidents, and managing known errors until they are resolved.
ReadAsset Management
CMDB
A configuration management database recording configuration items and, critically, the relationships between them.
ReadIT Asset Management
Knowing what hardware, software, licences and cloud resources you have, who owns them, what state they are in, and when they leave.
ReadDocumentation
IT Operations
IT Lifecycle Management
Planning technology from introduction through to retirement, so end of life never arrives as a surprise.
ReadIT Operations
The disciplines that keep a technology estate available, secure, documented and improving, day after day, not project by project.
ReadVendor Management
Managing suppliers, contracts, support entitlements and third party risk across the technology estate.
ReadMonitoring
Logging
Recording events from systems and applications, centralised and retained so they can support diagnosis, detection and audit.
ReadMonitoring
Collecting and evaluating signals about availability, performance and capacity so problems are detected before users report them.
ReadObservability
The ability to answer new questions about a system's behaviour from its telemetry, without shipping new instrumentation.
Read