Learning path · Intermediate
IT Operations
Run an environment predictably: monitoring, service management, change, assets and automation.
What you will be able to do
- Design alerting that is actionable rather than noisy
- Distinguish incident, problem and change practices
- Keep asset and configuration data accurate enough to rely on
The path
Work through these in order.
- 01IT Operations
The operating model and its measures.
The disciplines that keep a technology estate available, secure, documented and improving, day after day, not project by project.
- 02Monitoring
Signals, thresholds and ownership.
Collecting and evaluating signals about availability, performance and capacity so problems are detected before users report them.
- 03ITSM
Practices and how they interlock.
IT Service Management: the practices that deliver, support and improve IT services with defined processes, roles and records.
- 04Change Management
Risk, approval and rollback.
Assessing, approving, scheduling and recording modifications to the environment so change is deliberate and reversible.
- 05IT Asset Management
Inventory accuracy as a security prerequisite.
Knowing what hardware, software, licences and cloud resources you have, who owns them, what state they are in, and when they leave.
- 06Automation
Removing toil safely and auditably.
Replacing repetitive manual work with code so outcomes are consistent, fast and auditable.
- 07Documentation
The record that makes operations transferable.
The written record of how the environment is built, why it is built that way, and how to operate it.