Endpoints · Lifecycle
Remote Support & Management
Tools that let support staff view, control and remediate devices remotely, with consent, logging and least privilege.
FoundationalUpdated 2026-09-01
Overview
Remote support tooling spans attended remote control, unattended access for servers and kiosks, and scripted remediation. Integrated tooling that authenticates through the corporate identity provider avoids yet another credential store.
Remote monitoring and management tools are also a favoured attacker technique: legitimate, signed, and rarely blocked. Maintain an approved list and alert on any other remote access tool appearing in the estate.
Security considerations
- Require MFA, per session consent for attended support and full session logging.
- Detect and block unapproved remote access tools on endpoints.